Privacy Policy

Coinut Pte. Ltd. is a company incorporated in Singapore with the company registration number 201332271K and its registered address at 6 Shenton Way #22-08 OUE Downtown 2 Singapore, 068809 SG (“Coinut”, “we”, or “us”). Coinut is the owner and operator of https://coinut.com/ and any of its subdomains or subpages (the “Website”). Coinut provides cryptocurrencies exchange trading services (“Services”), through the Website.

This Privacy Policy is between Coinut and you as a member and user of the Website and Service (“you” and the “Member”). This Privacy Policy applies to our use of any and all Data collected by us and provided by you in relation to your use of our Services and the Website. Please read this Privacy Policy carefully before using the Services and the Website.

1. Definitions and Interpretation 

“Account” – means your membership account on the Website.

“Cookies” – means a small text file that is placed on a Members’ computer by this Website to track, save and store information about the Members’ interactions and usage of the Website.

"Data" – means collectively all the information that you submit to Coinut via the Website, email or any other means. 

2. Introduction and Scope of this Privacy Policy 

2.1  Coinut takes your privacy very seriously and we are committed to protecting your privacy and providing our Members a means to safely trade crypto-currencies on our Website, by our compliance with the Personal Data Protection Act 2012 (Act No. 26 of 2012) Singapore (“PDPA”). This Privacy Policy sets out how we collect, use and protect the Data which you have provided to Coinut through our Services and Website. 

3. Data Collected

3.1 We may collect and retain the following Data from you: 

• The Data which you may provide to us by filling in forms on the Website or by the files which you might upload to the Website. Such information includes, but is not limited to, your name, address, telephone number, date of birth, identification documents, proof of address documents, or any other information related to you that we may ask you to provide us with from time to time;
• Data you provide us with by using the services on the Website, in particular by conducting crypto-currency deposits and withdrawals and by trading crypto-currencies;
• Data which you may provide us with through your correspondence with us by e-mail, through the third-party forum, instant messaging tools, social networking websites, telephone, facsimile or otherwise;
• Data which you may provide to us with when leaving a feedback or reporting a problem on the Website;
• IP address, Web browser type and version and/or operating system (automatically collected);
• Your activity on this Website, and the site you exit to (automatically collected); and
• Any other data and information you provide us with by whatever means of communication,

       in each case, in accordance with this Privacy Policy.

4. Our Use, Retention and Storage of Data

4.1 Coinut may place your Personal Data on a database for internal use only. In accordance with the PDPA, Coinut undertakes not to disclose your Personal Data contained in the information, data and other materials, in whatever form, which is in our possession, to any third party unless such disclosure is required by law, or unless you have given your consent to such disclosure. 

4.2  We may require any or all of the above Data from time to time in order to provide you with the best possible service and experience when using our Services and the Website. The Data may be used by us for the following reasons, including without limitation:

• to operate the Services and provide the Services to you;
• to enable us to contact you;
• to improve the content and quality of our Services;
• for our internal account handling, business and administrative purposes; or
• for compliance with Know-Your-Customer regulations, anti-money laundering regulation, or any other legislations or regulations applicable to Coinut, and in furtherance thereto, to investigate, prevent or take action in relation to illegal activities or suspected fraud.

4.3  We will only keep your personal information for as long as it is necessary to provide you with the Services. If you wish to delete your account with Coinut and withdraw your consent to allow us to collect and store the Data which you provide to us, please e-mail us at support@coinut.com and we will take the appropriate steps necessary to delete your account and your Data in due course. However, please note that we will retain your Data for as long as it is necessary for our compliance with any governmental regulations and legal obligations.

4.4  We may store your Data in servers outside of Singapore. We will take all reasonable steps to ensure that your Data is stored in compliance with the PDPA.

5. Use of Cookies 

5.1 This Website may place and access certain Cookies on your computer. Coinut uses Cookies to improve your experience of using the Website and to improve the efficacy of our Services. Coinut has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

5.2  Members are advised that if they wish to deny the use and saving of Cookies from this Website on to their computers, they should take the necessary steps within their internet browsers’ security settings to block all Cookies from this Website.

5.3  You can choose to delete the Cookies at any time. However you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

6. Crypto-currency Hashes/Private Keys

6.1  Users sending Bitcoins/other crypto-currencies to this Website through the use of cryptographic hashes and keys take full responsibility for the risks involved. No cryptographic private keys are held on Coinut’s online servers. Bitcoins/other crypto-currencies which you have deposited into your Account (“Funds”) are stored on an encrypted offline computer which runs on a Linux operating system. Coinut has implemented the necessary security protocols for the storage, withdrawal and the processing of transactions in relation to the Funds in your Account to ensure its security. Further details of such security protocols in place can be found at https://help.coinut.com/hc/en-us/articles/115000272807.

6.2  In light of the aforementioned security safeguards which Coinut has implemented, you acknowledge and agree that Coinut has taken all reasonable efforts to ensure the security of your Funds. Accordingly, you agree not to hold Coinut liable for any failure, losses or damages which may arise due to matters beyond its reasonable control. (i.e. a compromise in Coinut’s security safeguards by unauthorised parties, hacker attacks, unscheduled downtimes, database failure, crypto-currency transfer or storage failure, or other failures or malfunctions which cannot be attributable to Coinut).

7. Third Party Websites

7.1  Coinut links to third party websites that are not affiliated or associated with Coinut (although Coinut branding, advertisements or links may appear on these websites) and Coinut may send e-mail messages to you containing links to third party websites. Coinut makes no representation as to the quality, suitability, functionality or legality of the material on third party websites that are linked to, or to any goods and services available from such websites. The material is only provided for your interest and convenience. Coinut does not monitor or investigate such third party websites and Coinut accepts no responsibility or liability for any loss arising from the content or accuracy of this material and any opinion expressed in the material should not be taken as an endorsement, recommendation or opinion of Coinut. This Privacy Policy does not extend to your use of such third party websites. You are advised to read the privacy policy or statement of such third party websites prior to using them.

8. Changes to this Privacy Policy

8.1  We may revise this Privacy Policy from time to time. If we make a change to this Privacy Policy that, in our sole discretion, is material, we will take steps to notify all Members by a notice on the site. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.

9. General

9.1  Governing Law & Jurisdiction – This Privacy Policy and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual claims) shall be governed by and construed in accordance with the laws of Singapore. You agree that the courts of Singapore shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Privacy Policy.

9.2  Severability - Should any provision of this Privacy Policy be held to be void, invalid, unenforceable or illegal by a court, the validity and enforceability of the other provisions in the Privacy Policy shall not be affected. If any provision is determined to be invalid, illegal or unenforceable, you shall agree to an amendment by Coinut of such provision to provide for enforcement of the provision’s intent, to the extent permitted by applicable law. If such modification is not possible, the relevant provision or part thereof shall be deleted to the extent necessary to minimum extent necessary to make the rest of the provision valid, legal and enforceable.

9.3  Absence of Waiver - Any failure or delay by a party to exercise any right or remedy provided under this Privacy Policy or by law shall not be construed as a waiver of that or any other right or remedy, nor shall it prevent the further exercise of that or any other right or remedy.

9.4  Assignment - You may not transfer any of your rights under this Privacy Policy to any other person. We may transfer our rights under this Privacy Policy where we reasonably believe that your rights will not be affected.

Contact Us

If you have any concerns regarding our Privacy Policy, please contact us for more information.

E-Mail: support@coinut.com